Online exclusive items are final sale and non-returnable.

Our freight rate is percentage-based at 10% of the item cost. All rates are in USD.

At this time, we are only available to ship Online Exclusive items within the lower 48 states. Some items may qualify for shipment to Canada - please contact a member of our team to inquire. Additional fees will apply.

Ground Shipping

• Shipped with UPS, FedEx, or USPS.

Standard Freight Delivery - Curbside

• Curbside delivery is a standard service that is available for all items. The item will be delivered to your doorstep or driveway.

Premium Freight Delivery - White Glove

• White Glove delivery is a premium service not available for all items. White Glove delivery includes inside delivery to room of choice, unpacking of item, placement of item, and debris removal. White Glove delivery is an additional $199 per item. Please contact a member of our team to see if White Glove delivery is available for your desired item(s), and we will have it arranged.

All online exclusive items must be inspected upon delivery and any damages/defects be immediately reported. If an item is received damaged, contact a member of our team with photos of the damage, the packaging, the shipping label, and a detailed description of the problem in order to file a claim.

Custom items are final sale and non-returnable, unless received damaged or incorrectly. Once an order is placed for a custom item, the order cannot be changed or modified in any way.

Changes in shipping address are unable to be accommodated. It is important to ensure that your shipping address is correct during the checkout process.

If your item(s) are on extended backorder, a change in shipping address may be accommodated so long as the item(s) have not already begun processing.

Orders may be cancelled for full store credit, so long as the item(s) in your order have not begun processing for shipment. Once your item(s) have begun processing for shipment, they are unable to be cancelled or modified.